Terms Of Use

Last Updated on September 12, 2026

Acceptance of the Terms of Use

These terms of use are entered into by and between You and WILLKA TIKA ESSENTIAL WELLNESS, LLC, with its registered office at 1187 Coast Village Rd, Suite 1-247 Santa Barbara, CA 93108 and WILLKA TIKA S.A.C., identified with RUC No. 20317853085, with its registered office at Predio Lucmayoc Nro. S/N Sector Rumichaca Cusco – Urubamba – Urubamba, Peru, (hereinafter, jointly referred to as “Willka T’ika”, “the Company”, “we”, “us”, or “our”). The following terms and conditions, together with any documents they expressly incorporate by reference (collectively, these “Terms of Use“), govern your access to and use of (i) willkatika.com, (ii) peru.willkatika.com, including any content, functionality and services offered on or through any of the foregoing or any other related websites, desktop application or mobile application (individually and collectively, the “Website“), whether as a guest or a registered user.

Please read the Terms of Use carefully before you start to use the Website. By using the Website and by clicking to accept or agree to the Terms of Use when this option is made available to you, you accept and agree to be bound and abide by these Terms of Use and our Privacy, Security, and Cookie Notices incorporated herein by reference. If you do not want to agree to these Terms of Use or the Privacy, Security, and Cookie Notices you must not access or use the Website.

This Website is offered and available to users who are 18 years of age or older. By using this Website, you represent and warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Website.

Changes to the Terms of Use

We may revise and update these Terms of Use from time to time at our sole discretion. All changes are effective immediately when we post them and apply to all access to and use of the Website thereafter. However, any changes to the dispute resolution provisions set forth in Governing Law and Jurisdiction will not apply to any disputes for which the parties have actual notice on or prior to the date the change is posted on the Website.

Your continued use of the Website following the posting of revised Terms of Use means that you accept and agree to the changes. You are expected to check this page from time to time so you are aware of any changes, as they are binding on you.

Where required by applicable law, material changes to these Terms of Use will be communicated through the Website or other reasonable means.

Accessing the Website and Account Security

We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.

You are responsible for:

• Making all arrangements necessary for you to have access to the Website.
• Ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and comply with them.

To access the Website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of the Website that all the information you provide on the Website is correct, current, and complete. You agree that all information you provide to register with this Website or otherwise, including but not limited to through the use of any interactive features on the Website, is governed by our Privacy and Security Notices, and you consent to all actions we take with respect to your information consistent with our Privacy and Security Notices.

If you choose, or are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your username, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your username or password or any other breach of security. You also agree to ensure that you log out of your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.

We have the right to disable any username, password or other identifier, whether chosen by you or provided by us, at any time if, in our opinion, you have violated any provision of these Terms of Use.

Reservations and Hotel Services

The Website may allow users to request, purchase, reserve, or otherwise obtain accommodations, wellness retreats, workshops, activities, transportation services, dining services, and other experiences offered by Willka Tika Essential Wellness (collectively, the “Services”). By making a reservation or purchasing any Services through the Website, you agree to be bound by these Terms of Use and any additional information disclosed during the booking process.

• Reservation Confirmation: A reservation shall not be considered confirmed until the Company issues a written confirmation by email or through another communication channel designated by the Company.

The Company reserves the right to refuse, reject, modify, or cancel any reservation resulting from technical errors, pricing errors, force majeure events, suspected fraud, payment issues, or circumstances beyond the Company’s reasonable control.

Guests may be required to provide valid identification, and any documentation required under applicable Peruvian laws and regulations in order to complete their reservation, check-in process, or qualify for any applicable tax exemptions.

The Company reserves the right to verify reservation details and payment information before confirming or honoring a reservation.

• Rates, Taxes and Fees: All prices displayed on the Website shall be clearly identified in the applicable currency. The total amount payable, including mandatory taxes, fees, or charges known at the time of booking, shall be disclosed before the reservation is completed.

Optional services, upgrades, transportation services, spa treatments, gratuities, donations, excursions, and similar services may be subject to additional charges.

Certain taxes, including those applicable under Peruvian law, may apply to reservations. Foreign guests may be eligible for tax benefits or exemptions where permitted by law and subject to the presentation of the required documentation.

• Payments: The Company accepts payment methods as indicated during the reservation process. By providing payment information, you represent and warrant that you are authorized to use the selected payment method.

The Company may use third-party payment processors and shall not store full payment card information except as permitted by applicable law and its internal procedures.

The Company reserves the right to require advance payments, deposits, or payment guarantees as part of the reservation process.

• Cancellation Policy: Cancellation, modification, refund, and no-show policies may vary depending on the selected rate, package, retreat, promotion, or service purchased and will be disclosed during the booking process. Certain reservations may be non-refundable.

Refund processing times may vary depending on the payment method and the financial institution involved.

Certain retreat programs may require non-refundable deposits and may be subject to specific cancellation deadlines. Guests are encouraged to carefully review the cancellation terms applicable to their selected reservation or program before completing their booking.

In the event that the guest fails to appear on the scheduled arrival date and has not communicated their cancellation or modification in writing within the established timeframes for their reservation, the same shall be deemed a “No-Show”. In such scenario, the Company reserves the right to cancel the reservation and retain, in whole or in part, the amounts received as a reservation guarantee, deposit, or advance payment, in accordance with the specific conditions disclosed at the time of purchase. The guest acknowledges and accepts that the purpose of such retained amounts is to guarantee the exclusive availability of the reserved accommodation and/or program, as well as to compensate for the costs and damages derived from the inability to re-market the committed spaces. The specific terms regarding retention, rescheduling, or refund shall be those expressly disclosed during the booking process or in the corresponding confirmation.

• Guest Responsibilities: Guests are responsible for complying with all applicable laws, these Terms of Use, and any reasonable rules communicated by the Company during their stay.

Guests shall be responsible for any damage caused to the Company’s facilities, equipment, furnishings, or property resulting from their acts or omissions or those of persons under their supervision.

Guests are expected to conduct themselves in a respectful manner toward other guests, employees, service providers, local communities, and the environment. The Company reserves the right to refuse service or remove any guest whose conduct poses a risk to the safety, well-being, or enjoyment of others, to the extent permitted by applicable law.

• Wellness Activities Disclaimer: The Company offers wellness-related services, including but not limited to yoga, meditation, retreats, ceremonies, workshops, educational activities, and similar experiences. Such Services are provided for general wellness and educational purposes only and do not constitute medical advice, diagnosis, treatment, psychological counseling, or healthcare services.

No content available on the Website or through the Services is intended to replace consultation with qualified healthcare professionals. Guests should seek appropriate medical advice before participating in any wellness, fitness, dietary, or health-related activity.

Certain ceremonies, cultural activities, or traditional experiences may require additional consents and shall be subject to specific conditions that will be disclosed in a timely manner.”

• Assumption of Risk: Participation in wellness activities, excursions, hiking activities, transportation services, physical activities (especially at altitude), workshops, and similar experiences involves inherent risks. Excursions, hiking, high-altitude activities, visits to archaeological sites, and transportation services provided by third parties may involve inherent risks and shall be subject to the terms, conditions, and liabilities of their respective providers. By participating in such activities, guests acknowledge that such activities involve inherent risks and voluntarily assume them to the maximum extent permitted by applicable law.

• Force Majeure: The Company shall not be liable for delays, interruptions, cancellations, modifications, or inability to perform Services resulting from events beyond its reasonable control, including natural disasters, severe weather conditions, pandemics, epidemics, governmental actions, labor disputes, transportation disruptions, civil unrest, protests, utility failures, or similar events.

• Photography and Media: The Company may photograph or record activities, events, retreats, or experiences for promotional purposes. Where required by applicable law, the Company shall obtain the necessary authorizations before using an individual’s image.

Additional consent may be requested where photographs, videos, or recordings are intended to be used for marketing, promotional, educational, or social media purposes.

• Minors: Parents or legal guardians are responsible for minors participating in the Services. Certain activities may require prior authorization or additional consent forms. Where required by applicable law, the Company may request the consent of a parent or legal guardian before collecting personal information from or using the image of a minor.

• Check-in and Check-out: Unless otherwise indicated in the applicable reservation, standard check-in and check-out times shall be communicated during the booking process or upon confirmation of the reservation. Early check-in and late check-out requests are subject to availability and may be subject to additional charges.

• Pets: Pets are not permitted on the property unless expressly authorized by the Company.

• Travel Insurance: Guests are encouraged to obtain a comprehensive travel insurance policy covering unforeseen cancellations, travel interruptions, medical emergencies, health assistance, emergency evacuation, loss of or damage to baggage, or any other circumstances that may affect their travel plans. Except in cases expressly provided for by applicable law, the Company shall not assume any liability whatsoever for expenses, losses, penalties, or damages arising from circumstances beyond its control that affect, alter, or impede the guest’s itinerary, transportation, or stay.

Intellectual Property Rights

The Website and all content available through it, including but not limited to text, photographs, images, videos, graphics, logos, trademarks, designs, audiovisual materials, wellness program descriptions, retreat content, and other materials (collectively, the “Content”), are owned by or licensed to the Company and are protected by applicable intellectual property laws.

The Company grants you a limited, non-exclusive, non-transferable, and revocable right to access and use the Website solely for personal, non-commercial purposes.

Except as expressly permitted by applicable law or with the prior written authorization of the Company, you may not reproduce, distribute, modify, publish, display, transmit, create derivative works from, sell, exploit, or otherwise use any Content available on the Website.

Nothing contained on the Website shall be construed as granting any license or right to use any trademark, logo, trade name, service mark, or other proprietary material belonging to the Company without its prior written consent.

Prohibited Uses

You may use the Website only for lawful purposes and in accordance with these Terms of Use. You agree not to:

• Use the Website in any manner that violates any applicable law or regulation.
• Use the Website for fraudulent, misleading, or unlawful purposes.
• Attempt to gain unauthorized access to any portion of the Website, its servers, systems, or networks.
• Introduce viruses, malware, or other harmful technologies that may affect the operation, security, or integrity of the Website.
• Interfere with or disrupt the operation of the Website or any services connected to it.
• Use automated means, including bots, crawlers, scrapers, or similar technologies, to access, collect, copy, or extract content or information from the Website without the Company’s prior written authorization.
• Impersonate any person or entity or falsely represent your affiliation with any person or organization.
• Use the Website in a manner that could damage the reputation, rights, or legitimate interests of the Company or other users.

The Company reserves the right to suspend or restrict access to the Website for users who violate these Terms of Use or applicable law.

Privacy

Your use of this Website is also governed by our Privacy Policy, which describes how we collect, use, and safeguard your personal information. Depending on your jurisdiction of residence, you may have additional privacy rights under applicable law. Please refer to our Privacy Notice for further information.

Reliance on Information Posted

The information presented on or through the Website is made available solely for general information purposes and should not be interpreted as medical, health, nutritional, therapeutic, or professional advice. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

No content available on the Website is intended to replace consultation with qualified healthcare professionals. Users should seek independent medical advice before participating in wellness, dietary, fitness, or other health-related activities.

This Website includes content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

Linking to the Website and Social Media Features

You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, or suggest any form of false association, approval, or endorsement by us.

This Website may provide certain social media features that enable you to:

• Link from your own or certain third-party websites to certain content on this Website.
• Send e-mails or other communications with certain content, or links to certain content, on this Website.
• Cause limited portions of content on this Website to be displayed or appear to be displayed on your own or certain third-party websites.

You may use these features solely as they are provided by us solely with respect to the content they are displayed with and otherwise in accordance with any additional terms and conditions we provide with respect to such features. Subject to the foregoing, you must not:

• Establish a link from any website that is not owned by you.
• Cause the Website or portions of it to be displayed, or appear to be displayed by, for example, framing, deep linking or in-line linking, on any other site.
• Otherwise take any action with respect to the materials on this Website that is inconsistent with any other provision of these Terms of Use.

The website from which you are linking, or on which you make certain content accessible, must comply in all respects with the Content Standards set out in these Terms of Use.

You agree to cooperate with us in causing any unauthorized framing or linking immediately to cease. We reserve the right to withdraw linking permission without notice.

We may disable all or any social media features and any links at any time without notice in our sole discretion.

Links from the Website

If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements, and sponsored links. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third-party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.

Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis. While the Company makes reasonable efforts to ensure that the information available on the Website is accurate, current, and accessible, it does not guarantee that the Website will operate uninterrupted, error-free, secure, or free from harmful components, nor does it guarantee the completeness, accuracy, or suitability of all information available through the Website.

The information provided on the Website is for general informational purposes only and should not be relied upon as medical, health, therapeutic, nutritional, or professional advice.

Nothing in this section shall limit any rights or guarantees that cannot be excluded under applicable law.

Limitation on Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or related to the use of, or inability to use, the Website.

Nothing in these Terms of Use excludes or limits liability for fraud, willful misconduct, gross negligence, personal injury, or any other liability that cannot be excluded or limited under applicable law, including applicable consumer protection laws.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, licensors and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use or your use of the Website, including, but not limited to, your User Contributions, any use of the Website’s content, services and products other than as expressly authorized in these Terms of Use or your use of any information obtained from the Website.

Governing Law and Jurisdiction; Arbitration

All matters relating to the Website and these Terms of Use and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).

Notwithstanding the foregoing, disputes arising directly from accommodations or Services physically provided in Peru may also be subject to mandatory provisions of Peruvian law that cannot be waived by agreement.

You hereby agree that, as a final means of settling any dispute, legal suit, action or proceeding arising under these Terms of Use, the Privacy and Security Notices or the Website, the Parties shall submit to binding arbitration conducted under the rules of the American Arbitration Association for commercial arbitration with hearings to be conducted in California. The proceedings may be conducted by teleconference for the convenience of any Party, and the findings of the arbitrator shall be binding, final and enforceable on the Parties and such findings may be reduced to judgment in a court of appropriate jurisdiction. Any claim, cause of action, or proceeding arising out of or relating to the use of the Website shall be brought within the time period permitted by applicable law. If for any reason a court of competent jurisdiction finds any provision of these terms of use to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of these terms of use, and the remainder of the terms of use shall continue in full force and effect. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings. You waive any and all objections to the exercise of jurisdiction over you by such arbitrations and to venue in such arbitrations.

Nothing in this section shall deprive consumers of any mandatory rights granted by applicable consumer protection laws.

Waiver and Severability

No waiver of by the Company of any term or condition set forth in these Terms of Use shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of the Company to assert a right or provision under these Terms of Use shall not constitute a waiver of such right or provision.

If any provision of these Terms of Use is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.

Entire Agreement

The Terms of Use, our Privacy Notice, and our Cookie Use Notice constitute the sole and entire agreement between you and Willka Tika Essential Wellness, LLC and its affiliates with respect to the Website and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Website.

Your Comments and Concerns

All feedback, comments, requests for technical support and other communications relating to the Website should be directed to feedback@willkatika.com.